![]() It wasn’t long before salespeople saw the potential in using a chatbot platform to increase engagement, automate lead scoring and assignment, and save salespeople valuable admin time. They also worked as a frontline support qualification tool, making it easy to sort new support tickets with a few questions before a human agent would step in. The use of chatbots has its origins in customer support, where busy teams found that some frequent or common issues could easily be dealt with without the need for human intervention. What you need is an automated tool that starts conversations with prospects while they’re visiting your website, gives them the information they need and asks relevant questions that help qualify them for your sales team.Ī chatbot or sales bot is a program that uses text, and occasionally voice, to conduct conversations in a friendly, human-like manner. The technology that was supposed to save you time, improve your sales process and increase your conversion rate is just another time suck. It takes valuable sales time to sort through leads, weeding out the irrelevant ones and then scoring them before passing on to one of your sales team. ![]() ![]() However, you’re not getting the number of leads you expected, and the ones you are getting don’t always have the information your sales reps need to progress. You’ve built the perfect website for your business and set up contact forms to make sure visitors who are interested in your product can submit their contact details, enabling your sales team to follow up. ![]()
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